Terms of service

Last updated: September 2026

These Terms of Use and Service govern access to the cryvaworld.com website, its browsing, and the use of the content and features offered by CRYVA World.

They supplement the Terms and Conditions of Sale, the Privacy Policy, the Cookie Policy and the site's Legal Notice.

For any question relating to an order, a payment, a delivery, a return or a refund, the Terms and Conditions of Sale prevail.

1. Purpose

The cryvaworld.com website allows you, in particular, to:

  • discover CRYVA World products;

  • order beauty and wellness accessories;

  • view the CRYVA Method and its rituals;

  • access usage advice, demonstrations, videos and editorial content;

  • contact customer service;

  • receive, with consent, communications from the brand.

The content and services available may evolve in order to improve the experience offered.

2. Access to the site

CRYVA World strives to keep the site accessible under the best possible conditions.

Access may nevertheless be temporarily suspended or limited, in particular in the event of:

  • maintenance;

  • updates;

  • a technical incident;

  • an issue affecting an external provider;

  • a security risk;

  • an event beyond CRYVA World's control.

Where reasonably possible, CRYVA World strives to limit the duration of such interruptions.

3. Availability of content and services

Products, rituals, advice, videos and demonstrations are offered subject to availability.

Some content may be marked "Coming soon". This indicates that it is being prepared. Unless CRYVA World expressly commits otherwise, it is not a promise of availability by a given date.

CRYVA World may add to, reorganize, update or remove certain content in order to preserve its quality, relevance or safety.

4. Use of the site

The user agrees to use the site in a fair, lawful manner consistent with its intended purpose.

To place an order, the user must have the necessary legal capacity or act with the authorization of their legal representative.

When submitting information through the site, the user agrees to provide accurate, complete and up-to-date information.

5. Customer account

Where the creation of a customer account is offered, the user is responsible for the confidentiality of their login details and for activity carried out from their account.

Any unauthorized use or suspected compromise must be reported promptly to:

contact@cryvaworld.com

CRYVA World may temporarily suspend an account where a security measure appears necessary or where fraudulent use is reasonably suspected.

6. Prohibited uses

It is prohibited, in particular, to:

  • use the site for illegal or fraudulent purposes;

  • attempt to gain unauthorized access to the site's systems or data;

  • disrupt the operation or security of the site;

  • introduce malware, a virus, or harmful code;

  • impersonate another person;

  • transmit false or misleading information;

  • extract the site's content or data on a large scale without authorization;

  • reproduce or exploit protected content outside uses permitted by law.

CRYVA World may take any reasonable measure intended to protect the site, its users and its services.

7. Presentation of products and content

CRYVA World takes particular care in presenting its products and in the accuracy of the information published.

Minor differences in color, texture or appearance may occur depending on the screen used, photograph lighting, or normal manufacturing variations.

Any such differences do not limit the consumer's rights or the application of the legal warranties.

In the event of an obvious error, CRYVA World may correct or update information. The terms applicable to an order are those set out in the Terms and Conditions of Sale accepted when the order was confirmed.

8. Orders and payments

Any order placed on cryvaworld.com is subject to the Terms and Conditions of Sale in effect at the time it is confirmed.

These Terms of Use and Service do not replace the contractual information relating to:

  • the essential characteristics of the products;

  • prices;

  • payment methods;

  • delivery;

  • the right of withdrawal;

  • returns and refunds;

  • the legal warranties.

9. The CRYVA Method and rituals

The CRYVA Method is based on incorporating cold, massage movements and varying levels of pressure into a beauty and wellness routine.

Indications relating to movements, duration, cold, or pressure intensity are general recommendations. Each user should adapt the ritual to their own comfort, skin sensitivity, and the instructions accompanying the product.

Pressure applied should always remain controlled and should never cause pain.

CRYVA rituals, advice, demonstrations and editorial content:

  • do not constitute a medical diagnosis;

  • do not constitute a prescription or treatment;

  • do not replace medical or dermatological advice;

  • do not present the products as medical devices.

10. Precautions for use

Before any use, the user should read the instructions and precautions provided with the product.

It is recommended, in particular, to:

  • follow the indicated duration and conditions of use;

  • adapt pressure to the area being treated;

  • not use a damaged or leaking product;

  • not open, puncture or disassemble the product;

  • stop the ritual immediately in the event of pain, significant discomfort, numbness or an unusual reaction;

  • seek advice from a healthcare professional in the event of a medical condition, particularly sensitive skin, or any doubt.

Products must be stored and used in accordance with the instructions on their packaging or leaflet.

11. Results and individual experience

Sensations and aesthetic results may vary depending on the user, the regularity of the ritual, the technique used, and individual skin characteristics.

Any photographs, testimonials, demonstrations or examples presented do not constitute a guarantee of identical results.

CRYVA World makes no promise of cure, treatment, or prevention of any disease.

12. Reviews and content submitted by users

Where the site allows a review, photograph or comment to be published, the user agrees to submit content that is:

  • based on a genuine experience;

  • respectful and lawful;

  • free from infringement of a third party's rights;

  • free from unnecessary personal data;

  • free from fraudulent, defamatory, hateful or promotional content.

CRYVA World may moderate or remove content that is clearly unlawful, fraudulent, misleading, or unrelated to the product concerned.

A review will not be refused or removed solely because it expresses a negative experience.

13. Intellectual property

All elements present on cryvaworld.com, including text, photographs, videos, illustrations, logos, trademarks, product names, methods, graphic charters and design elements, are protected by intellectual property rules.

Any reproduction, modification, distribution, commercial use or unauthorized use is prohibited, subject to the exceptions provided by law.

Viewing the site for personal, non-commercial use remains permitted.

14. Third-party services and links

The site may rely on services provided by partners, in particular for hosting, payment, delivery, videos, or certain technical features.

Links may also direct the user to external sites. These services may be subject to their own terms of use and privacy policies.

CRYVA World does not control the content of external sites but remains liable for its own obligations under applicable law.

15. Personal data and cookies

Personal data collected through the site is processed in accordance with CRYVA World's Privacy Policy.

The use of cookies and other trackers is set out in the Cookie Policy and in the consent management tool available on the site.

Where consent is required, the user may accept, refuse, or change their choices.

Marketing communications may be disabled at any time using the unsubscribe link included in the relevant messages.

16. Liability

CRYVA World is liable for the performance of its obligations under the conditions provided by applicable law.

Within the limits permitted by law, CRYVA World cannot be held liable for damage directly caused by:

  • use of the site or a product contrary to the instructions;

  • inaccurate information provided by the user;

  • unauthorized interference with the product;

  • an event of force majeure;

  • an external service reasonably beyond its control.

Nothing in these terms limits the legal warranties, consumers' mandatory rights, or any liability that cannot lawfully be excluded.

17. Changes to these terms

CRYVA World may update these terms to reflect changes to the site, its services, or applicable regulations.

The version in effect is the one published on the site on the date it is used.

Orders already confirmed remain governed by the Terms and Conditions of Sale accepted at the time of order.

The date of the last update is shown at the top of this page.

18. Governing law and disputes

These terms are governed by French law, without depriving a consumer residing in another country of the mandatory protections they benefit from under applicable law.

In the event of a difficulty, the user is invited to contact customer service in the first instance:

contact@cryvaworld.com

Failing an amicable resolution, the dispute may be brought before the competent courts in accordance with applicable legal rules.

19. Contact

For any question regarding the site, its content, or these Terms of Use and Service:

CRYVA World

Site: cryvaworld.com
Email: contact@cryvaworld.com

Full legal information about the site operator is available in the Legal Notice.

CRYVA WORLD™

Your cold moment. Your skin, revealed.

COLD · SCULPT · GLOW

The CRYVA Massage is a beauty and wellness ritual meant to complement a skincare routine. It is not a medical device and does not replace professional advice or treatment.