Terms of sale
Last updated: September 2026
These Terms and Conditions of Sale ("T&Cs") govern sales made on the cryvaworld.com website.
CRYVA World is a brand specializing in beauty and wellness accessories. By placing an order, the customer acknowledges having read these T&Cs and accepts them without reservation.
1. Purpose
These Terms and Conditions of Sale define the rights and obligations of the parties in connection with the online sale of products offered on the cryvaworld.com website.
2. Products
The products offered are described as accurately as possible.
The photographs, descriptions, usage advice and information presented on the site are provided for guidance only and have no contractual value.
Slight differences in color, finish or presentation may exist depending on manufacturing batches.
3. Prices
Prices are shown in euros (€), all taxes included.
CRYVA World reserves the right to change its prices at any time. Products are invoiced based on the price in effect at the time the order is confirmed.
4. Orders
Any order placed on the site constitutes full and unconditional acceptance of these Terms and Conditions of Sale.
CRYVA World reserves the right to refuse or cancel any order in the event of:
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suspected fraud;
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incomplete or incorrect information;
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a prior dispute with the customer;
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exceptional unavailability of a product.
5. Payment
Payment is due immediately upon ordering.
Accepted payment methods are:
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Credit card (Visa, Mastercard, American Express)
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Apple Pay
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Google Pay
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Shopify Payments
All transactions are secured using the payment protocols used by our partners.
6. Delivery
Orders are prepared and then shipped as quickly as possible.
Estimated timeframes:
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Preparation: 24 to 72 business hours
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Delivery: 7 to 15 business days depending on destination
These timeframes are provided for guidance only and may vary depending on activity levels or logistical constraints.
CRYVA World cannot be held liable for a delay caused by:
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the carrier;
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a case of force majeure;
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an event beyond its control.
7. Right of withdrawal
In accordance with applicable law, the customer has a period of 14 days from receipt of their order to exercise their right of withdrawal.
The product must be returned:
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unused;
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in its original condition;
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in its original packaging;
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together with all its accessories.
8. Returns & Refunds
Any return request must be made by email to:
After the product has been received and inspected, the refund will be issued within 3 to 5 business days to the payment method used for the purchase.
Unless the error is ours or the product is defective, return shipping costs remain the customer's responsibility.
9. Use of the products
CRYVA products are beauty and wellness accessories designed to complement a skincare routine.
They are not medical devices and do not replace medical treatment or advice under any circumstances.
If you have particularly sensitive skin or a dermatological condition, it is recommended that you consult a healthcare professional before use.
10. Limitation of liability
CRYVA World cannot be held liable for:
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improper use of the products;
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use that does not comply with the recommendations;
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an individual reaction related to skin sensitivity;
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indirect damage resulting from the use of the products.
CRYVA World's liability is limited to the amount of the order concerned.
11. Personal data
Personal information collected is used exclusively for order processing, customer service and management of the business relationship.
It is processed in accordance with our Privacy Policy and is never resold to third parties.
12. Intellectual property
All content on the cryvaworld.com website, including text, visuals, photographs, logos, illustrations, videos, graphic charters and design elements, is protected by intellectual property law.
Any reproduction, distribution or use, in whole or in part, without prior written authorization is strictly prohibited.
13. Governing law
These Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the parties agree to seek an amicable solution before any legal proceedings.
Failing an amicable agreement, the French courts shall have exclusive jurisdiction.
14. Contact
For any question regarding an order or these Terms and Conditions of Sale:
CRYVA World
CRYVA WORLD™
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