Politique de remboursement

Last updated: September 2026

This policy applies to products purchased on the cryvaworld.com website from:

Grace NFONO - Sole Trader (EI)
Operating the CRYVA WORLD brand
SIREN: 105 639 983
Email: contact@cryvaworld.com
Return address: 231, rue Saint-Honoré, 75011 Paris, France

1. Right of withdrawal

In accordance with the French Consumer Code, the Customer has a period of fourteen days from receipt of their order to exercise their right of withdrawal, without having to justify their decision.

Where several products from the same order are delivered separately, the period begins to run from receipt of the last product.

To exercise this right, the Customer must send, before the period expires, a clear statement expressing their wish to withdraw:

By email: contact@cryvaworld.com
By mail: 231, rue Saint-Honoré, 75011 Paris, France

The Customer may also use the standard withdrawal form available at the end of this policy.

2. Return period

After communicating their decision to withdraw, the Customer has a further fourteen days to return the product.

No return should be sent without first contacting customer service to obtain instructions and the applicable return address.

Contacting customer service beforehand makes processing the return easier, without limiting the consumer's legal right of withdrawal.

3. Condition of the returned product

The product must be returned:

• complete, with all parts and accessories supplied;

• properly protected to prevent any damage during transport;

• accompanied by the order number or proof of purchase;

• if possible, in its original packaging.

The Customer may handle the product only to the extent necessary to check its nature, characteristics and proper functioning.

Where the product has been handled beyond what is necessary for this check, the refund may be reduced by an amount corresponding to the actual loss of value of the product.

A product damaged by misuse, a fall, puncture, exposure to a heat source, freezing, or use contrary to the instructions cannot be considered defective under the legal warranties.

These provisions do not limit the Customer's rights in the event of a lack of conformity or a hidden defect.

4. Return shipping costs

In the case of a simple withdrawal, direct return shipping costs are the Customer's responsibility.

It is recommended to use a tracked shipping method and to keep proof of drop-off until the refund is issued. CRYVA WORLD cannot be held liable for a return parcel lost before it is received.

Where a return is justified by a preparation error attributable to the Seller, or by a product recognized as defective or non-conforming, reasonable return costs are covered or reimbursed by the Seller in accordance with the law.

5. Refund

In the case of a valid withdrawal, the refund includes:

• the price of the returned product;

• the initial delivery costs corresponding to the standard delivery method offered.

Any additional costs resulting from choosing a delivery method more expensive than standard delivery are not refunded.

The refund is made within a maximum period of fourteen days from the date on which the Seller is informed of the decision to withdraw.

For a sale of goods, the Seller may defer the refund until the product has been returned or until proof of its shipment has been received, whichever occurs first.

The refund is made using the same payment method as that used for the order, unless the Customer expressly agrees to a different method and provided this incurs no cost to them.

After the refund is issued, the time for funds to appear may vary depending on the Customer's bank or payment provider.

6. Damaged, defective or incorrect product

The Customer is asked to check the product upon receipt.

If the product is damaged, leaking, cracked, deformed, has another apparent defect, or does not match the order, the Customer must stop using it and contact customer service as soon as possible.

The request should, if possible, include:

• the order number;

• a description of the problem;

• photographs of the product, its packaging and the parcel;

• the batch number shown on the packaging.

After reviewing the request, the Seller will indicate the applicable solution: repair where possible, replacement, price reduction, or refund, in accordance with the legal warranties.

Reporting the issue promptly makes the case easier to process, but does not reduce the duration or scope of the legal warranties.

7. Lost parcel or delivery not received

If tracking shows an anomaly or if the order is not received within the stated timeframe, the Customer must contact customer service at contact@cryvaworld.com.

A check will be carried out with the carrier. Depending on the outcome and the applicable rules, a reshipment or a refund will be offered.

The risk of loss remains with the Seller until the Customer or a third party designated by them takes physical possession of the product, except where the Customer has personally chosen a carrier other than those offered by the Seller.

8. Refusal of the parcel

Simply refusing the parcel does not always constitute a clear statement of withdrawal.

The Customer must also inform CRYVA WORLD of their decision to withdraw by email or using the form provided below.

Applicable costs will be determined in accordance with the rules governing the right of withdrawal and the circumstances of the return.

9. Cancellation before shipment

The Customer may request cancellation of their order before it ships by contacting customer service promptly.

CRYVA WORLD will do its best to stop preparation, but cannot guarantee cancellation where the order has already been processed or handed to the carrier.

If the order has already shipped, the Customer may exercise their right of withdrawal after receiving it.

10. Legal warranties

Products benefit from the legal warranty of conformity and the legal warranty against hidden defects, under the conditions provided by law.

For a new product, the Customer has, in particular, a period of two years from delivery to request enforcement of the legal warranty of conformity.

This commercial policy does not limit or replace the legal warranties detailed in the Terms and Conditions of Sale.

11. Standard withdrawal form

To be completed and sent only if you wish to withdraw from your order.

To:

Grace NFONO – CRYVA WORLD
231, rue Saint-Honoré, 75011 Paris, France
contact@cryvaworld.com

I hereby notify you of my withdrawal from the contract for the sale of the following product(s):

Product(s):
Order number:
Ordered on:
Received on:
Consumer's name:
Consumer's address:
Date:

Consumer's signature, only if sending this form on paper: